Universal Electronics’ Active Support traces its root to the 1980’s when the company opens a dedicated call center. With enduring customer satisfaction as the primary objective, knowledge derived from client interactions is consistently applied to enhance products and services. Rapid growth around the globe requires services in multiple languages and time zones. A traditional approach is too costly and does not provide unified feedback. Using emerging international communication possibilities in the early 90’s, Active Support pioneered the regionally centralized approach that remains the benchmark for cost-effective, value added customer interaction services. Active Support continues to lead by rapidly implementing advances in communication and technology. Today, Active Support puts its experience to work by assisting clients solve complex customer interaction challenges around the globe.

Universal Electronics is a publicly traded company (NASDAQ: UEIC).

Universal Electronics’ Active Support is ITO (Institute for Telecom Organization) certified.



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